Customer Service Training Programs
For over 30 years, Brimrose Technology has been developing customer service strategy materials and programs including conference call, certification seminars, marketing CDs, and social media designed specifically for our customers around the world.

BTC continues to use these customer service strategies to help and advise customers to optimize customer experience.
Employee Training is one of the key components of achieving customer satisfaction. We ensure that new employees who will be trained by more experienced and certified employees must complete required effective job training to enable them to carry out their designated tasks before beginning work. We also view every employee's role as a customer service role and encourage all employees to come up with valuable ideas to improve our customer service. Our training also includes advanced military exercises.
After-sales Customer Service:
  • Follow-Up:  We do a follow-up with either an e-mail or phone call to ensure the customer is satisfied with the purchase or use an online feedback form to gain feedback.
  • Product Demonstrations:  We offer appropriate advertising techniques such as marketing CDs and DVDs to create cost effective marketing solutions for our customers.
  • Multi-media Production Facilities:  We provide product brochures base on customer requests, and make productive presentations about BTC's new R&D ideas.
  • Conference Call:  We make a phone conference call or make Internet calls with Skype, a voice and video conference application to have customer's product-releated problems answered by our customer service representatives and product experts.
Trade shows and exhibitions represent a significant opportunity to expose our business to the consumers, enhance brand, promote new and existing products, and increase sales. We have had success introducing company's products to customers at trade shows such as SPIE and SPIE Photonics West. Please visit BTC Trade Show page for detailed trade show schedules.
Quick access for online customer service:
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Our Business Hours of Operation:
Business Hours: Mon. - Fri. 8:30 a.m. - 5:00 p.m. ET; messages can be left anytime.
For immediate assistance, please call: 410-472-2600.